Current order processing time- 5 business days

FAQs

FAQs

Essential Oils:

Q: Can I take your essential oils internally?

A: Our Essential and Carrier Oils are pure, and in many cases, food grade. However, we do NOT recommend the casual ingestion of essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy.

Q: Are your essential oils Therapeutic Grade?

A: All essential oils are therapeutic in nature, there is no certifying body to grade them as such. It’s simply a trademarked marketing term.

Q: How do I know that your essential oils are 100% pure?

A: All of our essential oils are tested by Gas Chromatograph by a third party, and we are supplied with a certificate of analysis verifying that our oils are both pure and high quality. You may contact us for GC/MS reports. 

Product Troubleshooting:

Q: Why is my Butter grainy?

A: Due to the shea butter content in Bum Butter, Nipple Butter, Lip Balm, Muscle and Joint, Belly Butter and any other shea butter containing products, sometimes little granules can form. This happens from temperature irregularities. It does not negatively affect the product, it's still good, just changes the consistency a tad. This happens from the product warming up and cooling. The shea butter melts and sets at a lower temperature than the other ingredients, so it can cause it to separate out of the final product and reform as grains. 

Ordering and Shipping:

Q: How can I track my order?

A: You will be emailed with a tracking order once your order has shipped for orders within Canada. Most international orders will not automatically have tracking. If you would like to upgrade your international shipping to include tracking or insurance, please add this in your notes on checkout, or email us and we will adjust your total accordingly.

Q: How do I order a custom essential oil blend?

A: Once you have ordered your ‘Custom Blend’, we will email you with some questions and we will work with you to create the blend that will be most beneficial to you. Please note that some oils can have interactions with medications and pre existing conditions, so the nature of the questions may be personal.

Q: I need a specific essential oil, but I can’t find it on your product listing.

A: Please contact us with what you are looking for. We are always open to custom orders and special sizing and circumstances.